The novel coronavirus (COVID-19) pandemic is evolving rapidly. In the midst of challenges and uncertainties, we are heartened by the confidence that our guests have put in The Ascott Limited (Ascott), choosing to stay with us as we work together to contain the situation.

Our serviced residences and hotels in over 30 countries globally offer more than just lodging. Many of you call Ascott your home away from home as our long-stay guests and count on us to provide security and comfort, especially during these trying times.

The well-being of all members of the Ascott family – our guests, staff and associates – is of paramount importance to us. To ensure your safety, we are taking all necessary precautionary measures in accordance with the guidelines from the World Health Organization ( and public health authorities in the respective countries.

As we keep our vigilance high, let us not forget to keep our spirits even higher. Ascott welcomes you to stay with us as we remain resilient and ready to serve our guests. In view of COVID-19, I would like to share some of the initiatives and measures taken to ensure a high standard of care at our properties and to provide flexibility on your Ascott Star Rewards (ASR) membership.

Please take care and we look forward to welcoming you back home at Ascott.

Kevin Goh
CEO, The Ascott Limited
Keeping You Safe

All guests, staff and associates have been advised to practise good personal hygiene and to seek medical attention immediately if they feel unwell. We have also implemented precautionary measures at our serviced residences and hotels in accordance with the guidelines from the World Health Organization ( and public health authorities in the respective countries. This includes intensified cleaning and disinfecting of our properties, having housekeeping attendants wear masks and gloves when cleaning the apartments, and health measures such as temperature screening as advised by the authorities.

Your Upcoming Stay

Thinking of adjusting your travel dates, or opting for a staycation instead? As the situation develops in varied pace and severity in different destinations, please contact our Global Reservations team ( if you have queries regarding your reservations. The team will be ready to exercise flexibility and provide you with the right assistance based on our latest policies.

Extending Your ASR Tier Status and Points

ASR members can continue to earn points towards your current tier status for an additional year until 2021. The expiry of your current balance of ASR points has also been extended until April 2021. Visit for more details.